Senior Customer Success Manager

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We are seeking someone who has successfully worked with customers to scale their business to success. This is an opportunity to leverage your skills and expertise in creating a positive impact by bringing energy access to off-grid communities through the deployment of cutting edge solar electrification tech projects.

In this role, you will be responsible for working with our customers to successfully optimize their projects to achieve their revenue and commercial sustainability targets - with an ultimate goal of our customers scaling up. You will work closely with the Nigeria Customer Success Lead, the Nigeria Customer Success team, our Project Finance Lead, Commercial R&D team and from time to time our CEO to ensure our customers have a great experience in Nigeria. This includes evaluating financial models and optimizing them, liaising with our customers to carry out experiments that boost their revenue, doing monthly business reviews with our customers and ensuring customer success processes are followed and new processes are documented so that the customer success function of the team can scale.


  • Working in the field with our clients to understand how end-users are benefiting from our technology.
  • Timely implementation of key processes such as - Business Reviews, NPS, and others to maximize repeat orders from customers.
  • Contract drafting and negotiations with customers.
  • Establish and maintain strong relationships with key stakeholders including clients, Okra service delivery, product development, and external  tech partners.
  • Create experiments that are to be deployed in the community to boost utilization, including KPIs for success and a plan for replicating successful experiments at scale.
  • Liaise with internal service delivery team members to ensure experiments, interventions, onboarding and after-sales support is provided adequately to our customers.
  • Provide feedback to the product team to ensure effective product marketing is deployed to support customer success functions.
  • Work through customer financial models to evaluate tariffs, operations and maintenance costs, capex costs and other levers for optimization

Hard skills

  • Extensive experience in technical sales, customer success or service delivery roles.
  • Basic electrical engineering knowledge.
  • Project management skills - Getting things done by engaging with others
  • Using data and analytics to understand business issues and opportunities.
  • Experience navigating and understanding financial models and metrics
  • Digital Literacy (can use Slack, Airtable, Google Translate, Confluence)

Soft skills

  • Good organizational skills - able to ensure that nothing slips through the cracks and everything gets dealt with.
  • Good verbal and written and asynchronous communication skills.
  • Confident to reach out and ask and push people to get their jobs done. And when blocked, raise to the appropriate team leader
  • Ability to map opportunities and “sell” them internally and to external clients

Required Experience

  • 3 <> 5 years in tech Sales, Customer success or Project Management
  • Experience in Tech or Energy sectors

Nice Have

  • University Degree (Any Field)
  • Experience in Off-grid energy Projects
  • PMO/PO certification


Employment Type:




Start Date:

Salary Range (gross):


Seniority Level:


Benefits at Okra

Flexible Location & Hours

We’re output focused organisation, which means that for the most part, you can choose where and when you work as long as your team has been communicated to and is on board with it.

Professional Career Progression

With mentorship from our investors (Schneider Electric, Greenway Grid Global) and a range of experienced leaders and change-makers in our network, you get the opportunity to take on leadership responsibilities.

We’ve Got You Covered

Cover for work travel, health insurance, sick leave and equipment (i.e. laptops)

Yearly Get-togethers

We get the whole company together for all-expenses-paid national and international team events (yearly team retreats, hackathons, etc.)

Great Work Culture

You’ll work in a fast-paced startup environment with multinational staff – expect to learn a lot while finding creative solutions to complex problems

Learn & Grow

We support you to take on additional relevant education while working

Our Challenge

Okra is currently in it’s high-growth phase. We have rolled out multiple Mesh Grid projects across Africa, Southeast Asia and Central America, but in order for us to achieve our mission of 100% electrification by 2030, we need to continue engineering and deploying disruptive energy access technology at scale.

More About Okra

We’re an IoT startup company bringing energy access to the 1 billion people who don’t have power. In 2019 we made the Cleantech 50 Companies to watch, we won the 2019 Techcrunch Hardware Battlefield in Shenzhen, won the 2019 IEEE Empower A Billion Lives competition and were the back to back 2018 and 2019 PFAN clean energy Business Plan Winners.

Okra has financial backing from investors including Schneider Electric, Smart Axiata, Greenway Global Grid. Our mission is to use IoT and big data to provide technology that will enable rapid electrification of the people who don’t have electricity. We are expecting to continue our trajectory of being a high growth company over the next few years, so this is an exciting time for everyone!