Harvest Desktop v1.37

Nithya Menon
June 19, 2023


Portfolio Dashboard Upgrades

The Overview dashboard has been split out into 3 tabs (Financial, Performance, and Assets), in an effort to remove unhelpful data, make each dashboard less overwhelming and highlight the most crucial metrics to track and drive project success. 

Some interesting metrics that these dashboards show:

  • Average revenue per user (ARPU) trends over time
  • Households per usage (Wh) range, compared to the percentage of total revenue that user group generates for the customer
  • Numerous indicators of lost/wasted revenue opportunities (due to low asset utilisation, no credit top-ups, offline pods)
  • Full summary of assets, including installations over time

Updated Harvest daskboard
Updated Harvest daskboard

Support Chatbot

There is now a chatbot embedded in Harvest! We are encouraging our customers to ask for help if they can’t find a feature, don’t understand something in the platform, or feel something is missing. 

This is our first use of an AI tool in Harvest, and our goal is to lower our manual support effort as we scale, give customers a better UX as they can get questions answered faster and be directed into the support flow smoothly, and help us learn more about our product gaps, misunderstandings, and opportunities.

All new Harvest Chatbot
All new Harvest Chatbot

Advanced Reporting Data Exports

As our customers grow and scale, they have also uncovered different types of data analyses that help them diagnose issues, identify opportunities, and help them with their ongoing monitoring and maintenance. To support these needs, we’ve created a new “Reporting” page, which consolidates a few scattered export options that existed previously, and expands the range of data export options for our customers.

Reporting data exports
Reporting data exports

Nithya Menon is an engineering graduate from Harvey Mudd College who has spent her career developing technology targeted towards empowering marginalized and developing communities worldwide. She has been pivotal in designing Okra's key power-sharing algorithms, IoT firmware, and grid management software - and now drives the direction and strategy of Okra's technology as Product Development Lead.