Junior Technical Support
APPLY NOWOverview
Okra is looking for a results-oriented Junior Technical Support to join our fast-growing team in Abuja, Nigeria.
The Junior Technical Support role will play an integral part in our Nigeria team. Functionally this role will be responsible for handling all warranty claims and executing the overall support process on an ongoing basis. Alongside this, this role will also be working in the field with our Service Delivery Team on deploying and optimizing mesh-grid projects across Nigeria.
Responsibilities
Full ownership of the entire support / warranty claim process for Nigeria.
- Recieving Equipment from the field.
- Managing Local Inventory
- Running all equipment received through the proper testing processes.
- Working with QA/QC Team to suggest product design optimization to better handle common failure modes.
Optimization of Support processes
- Working with Zoho , ZenDesk and Intercom to build out automations to better deal with Support and Warrenty Flows.
- Building out Whatsapp Business Platform to better handle support based communications.
Working in the field with Senior Service Delivery Team Member.
- Going out to site for multiple days at a time to deploy projects with our partners
- Facilitating training sessions on Field Operations with our partners
- Doing end-user satisfaction surveys in communities
- Gather impact data and generating impact reports for our stratagy team.
Working with the customer success team to design intervention experiments and deployment strategies
- Given inputs on Data Analysis and working with the customers success and product team to design interventions that’s high yield but low touch.
Skills We’re Looking For*
*You can still apply if you don’t fit all the requirements
Hard skills
- Experience in Zoho Desk.
- Attention to Detail.
- Running Support Processes
- Writting Documentation and generating reports.
- Experience in deploying Solar Systems
- Understanding basic electrical circuitry.
Soft skills
- Good communication skills in English + either Hausa or Yoruba.
- Skills in research and ability to get the information needed to solve a problem (either form other team members or by online research)
- Confident and able to work in rural locations for days/weeks.
Internal Liaisons:
- Customer Success Lead Nigeria
- Senior Service Delivery Manager Nigeria
- Nigeria Team
- Okra Pod and Kit teams
External Liaisons:
- Existing Okra Customers, in regards to warranty claims/support requests.
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Benefits at Okra
Flexible Location & Hours
We’re output focused organisation, which means that for the most part, you can choose where and when you work as long as your team has been communicated to and is on board with it.
Professional Career Progression
With mentorship from our investors (Schneider Electric, Greenway Grid Global) and a range of experienced leaders and change-makers in our network, you get the opportunity to take on leadership responsibilities.
We’ve Got You Covered
Cover for work travel, health insurance, sick leave and equipment (i.e. laptops)
Yearly Get-togethers
We get the whole company together for all-expenses-paid national and international team events (yearly team retreats, hackathons, etc.)
Great Work Culture
You’ll work in a fast-paced startup environment with multinational staff – expect to learn a lot while finding creative solutions to complex problems
Learn & Grow
We support you to take on additional relevant education while working
Our Challenge
Okra is currently in it’s high-growth phase. We have rolled out multiple Mesh Grid projects across Africa, Southeast Asia and Central America, but in order for us to achieve our mission of 100% electrification by 2030, we need to continue engineering and deploying disruptive energy access technology at scale.
More About Okra
We’re an IoT startup company bringing energy access to the 1 billion people who don’t have power. In 2019 we made the Cleantech 50 Companies to watch, we won the 2019 Techcrunch Hardware Battlefield in Shenzhen, won the 2019 IEEE Empower A Billion Lives competition and were the back to back 2018 and 2019 PFAN clean energy Business Plan Winners.
Okra has financial backing from investors including Schneider Electric, Smart Axiata, Greenway Global Grid. Our mission is to use IoT and big data to provide technology that will enable rapid electrification of the people who don’t have electricity. We are expecting to continue our trajectory of being a high growth company over the next few years, so this is an exciting time for everyone!
Okra has financial backing from investors including Schneider Electric, Smart Axiata, Greenway Global Grid. Our mission is to use IoT and big data to provide technology that will enable rapid electrification of the people who don’t have electricity. We are expecting to continue our trajectory of being a high growth company over the next few years, so this is an exciting time for everyone!
